Return Policy
Have questions about Loopa Pets? We’re here to answer them.
Do you accept returns?
Yes! We accept returns within 30 days of delivery for unused and unopened items in their original packaging.
If you’ve already opened or used the product and you’re not completely happy with it, please reach out to us at hello@loopapets.com. We’ll do our best to make it right, which may include a full refund, partial refund, exchange, or another solution depending on the situation.
Can I return a used product?
For hygiene and safety reasons, we’re unable to accept returns on used or opened pet care products.
If you’ve already opened or used the product and you’re not completely happy with it, please reach out to us at hello@loopapets.com. We’ll do our best to make it right, which may include a full refund, partial refund, exchange, or another solution depending on the situation.
What if my item arrived damaged or defective?
We’ve got you covered! Please email us within 7 days of delivery with your order number and photos, and we’ll arrange a replacement or refund.
Do I have to pay for return shipping?
If the item is defective or incorrect → we cover it
For change of mind → return shipping is the customer’s responsibility
How long does it take to process a refund?
Once your return is received and inspected, refunds are processed within5–10 business daysto your original payment method.
Can I exchange an item?
We currently don’t offer direct exchanges. The fastest way is to return your item (if eligible) and place a new order.
How do I start a return?
Simply email us at hello@loopapets.com with:
- Your order number
- Reason for return
- Photos (if applicable)
Subject line: Return Request – Order #[Your Order Number]
We’ll guide you through the next steps 🐾
